The commitment of the Indramayu Regency Government (Pemkab) to provide convenience and excellent service for the community to access public services continues.

The Indramayu Regency Government is realizing this commitment, one of which is by presenting the Public Service Mall (MPP).

The presence of the MPP is also an effort to transform the mentality of the priyai bureaucracy into a serving bureaucracy, as well as serving as a place for integrated licensing services in Indramayu Regency. It is hoped that the existence of the MPP can lead to an increasingly improving investment climate so that the people of Indramayu become more prosperous.

This was conveyed by Indramayu Regent Nina Agustina at the joint inauguration activity of the MPP held by the Ministry for Administrative Reform and Bureaucracy (KemenPAN-RB) in Jakarta, Monday (24/6/2024).

It is known that the joint inauguration of the MPP was carried out directly by the Minister of PAN-RB, Abdullah Azwar Anas together with regional heads who were present and was attended by 15 regencies/cities, one of which was Indramayu Regency.

On the same occasion, Regent Nina together with Plt. Deputy for Public Services KemenPAN-RB, Akik Dwi Suharto Rudolfus also greeted the ASN who served in the MPP and expressed his appreciation for the commitment of all stakeholders in Indramayu Regency in providing services and invited them to continue to be consistent in providing ease and speed of access to public services for the community so that implementation existing services can be better.

"Thank you all, super great team, since it was launched on December 28 2023 and today we have been inaugurated, God willing, we will provide the best service for the best and fastest community. Hopefully everything will be even better, Indramayu will be dignified," he said .

Meanwhile, the Minister of PAN-RB, Abdullah Azwar Anas, in his speech expressed his appreciation on behalf of the government to regional heads who were present in person as well as the entire community and SKPD who were present online at the inauguration of the MPP.

According to him, it is time for the government to provide optimal public services, because public services are the core of government so that the peak of bureaucratic activity is public services.

The implementation of MPP is one of the government's strategies in an effort to continuously improve the quality of public services, because the integration of all services, both vertical, BUMN, BUMD and private agencies as well as regional agencies aims to provide services that are fast, easy, affordable, safe and comfortable for the community.

Therefore, Anas also hopes that regional heads can conduct regular surveys to measure the level of community satisfaction with the services provided.

He even assigned deputies and assistant deputies for public services to carry out surveys and directly check conditions in the field to see whether public service indicators were working or not.

Because Anas said, when he checked in the field, there were several MPPs that were inaugurated online and had not implemented the provisions as required for the operation of the MPP.

Thus, Anas emphasized that if a similar incident were encountered again, he would be grounded or reduce his status to no longer be included in the MPP category but simply become a one-stop service.

However, with the inauguration of 15 MPPs on this occasion, the Minister of PAN-RB hopes that all regional heads and their staff can carry out their duties and public service indicators so that the presence of these MPPs can have an impact on bureaucracy and increase public satisfaction with public services.

Source